Harvest Direct Return Policy

The Harvest Direct return policy only applies to products purchased directly from our website. Harvest Direct wants our customers to be 100% satisfied with their order. If you are unhappy or dissatisfied with any product purchased from Harvest Direct, we are happy to refund your money or offer an exchange. To process a return, please contact Customer Service at customerservice@harvestdirect.com  Please specify if you are requesting a refund or an exchange. A Customer Service Representative will respond within 24-48 hours. Messages received over the weekend or on a Massachusetts state or federal holiday will be addressed the following business day.

A request for return or exchange must be made within 30 days of purchase for a full refund. All reimbursements will be made to the credit card used for the original purchase. Please allow 7-10 business days for the refund to appear on your credit card statement.

Purchases made from an authorized third party retailer or website other than harvestdirect.com will be handled on a case-by-case basis. If you purchased product from a Harvest Direct authorized retailer and you are dissatisfied for any reason, contact Customer Service at customerservice@harvestdirect.com and proof of purchase must be provided so our team can provide the best possible assistance.

Returns for any Harvest Direct products that were not purchased from the Harvest Direct website must be returned directly to the retailer or website where the product was originally purchased.

If you have any questions regarding our return policy, please contact Customer Service at customerservice@harvestdirect.com. We are happy to help.

 

METAL GARDEN HOSE LIFETIME LIMITED WARRANTY

Your Metal Garden Hose™ product is warranted to be free of defects in materials and workmanship for the lifetime of the original owner. The Lifetime Limited Warranty is an expression of our confidence in the materials and mechanical workmanship of our products and is your assurance of a lifetime of dependable service. In event of a defect under this warranty, we will, at our option, repair or replace the product, provided that you return the product postage prepaid. This warranty does not cover damages caused by misuse, improper handling, installation, or maintenance provided by someone other than a Metal Garden Hose Authorized Service Department.
Any return made under this warranty must be accompanied by the items listed below:
1. A check/money order in the amount of $10.00 to cover the cost of postage and handling for the 25’ or 50’ Hose Sizes or $15.00 to cover the cost of postage and handling for the 75’ & 100’ Hose Sizes.
2. Name and address for product Return
3. Please include Email address & Phone Number
4. An explanation of the defect.
5. Proof of Date of Purchase
6. Product should be well packed in a sturdy outside carton, to prevent damage in transit, with return postage prepaid to the address listed below:

In U.S.A. Send To:
Metal Garden Hose
Attn: Repairs
61 Accord Park Drive
Norwell, MA, 02061

Thank you for purchasing from Harvest Direct.