Harvest Direct Return Policy

The Harvest Direct return policy only applies to products purchased directly from our website harvestdirectstore.com. Harvest Direct wants our customers to be 100% satisfied with their order. If you are unhappy or dissatisfied with any product purchased from Harvest Direct, we are happy to refund your money, offer an exchange or provide a store credit. To process a return, please contact the Harvest Direct Customer Service Team through our website harvestdirectstore.com/contact or call (800) 733-2106. Please specify if you are requesting a refund, an exchange or a store credit. A member of the Harvest Direct Customer Service Team will respond within 24-48 hours. Please note the Harvest Direct Customer Service hours are 9 a.m. to 4 p.m. Eastern Standard Time, Monday-Friday. Messages received over the weekend or on a Massachusetts state or federal holiday will be addressed the following business day.

A request for return or exchange must be made within 30 days of purchase for a full refund. Harvest Direct will accept back unopened product within 45 days of purchase for store credit to be used towards a future purchase. All reimbursements will be made to the credit card used for the original purchase. Please allow 7-10 business days for the refund to appear on your credit card statement. DO NOT discard the container as we may ask you to return the product to us. If we do require the product to be returned, Harvest Direct will provide a shipping label through email. We are sorry but Harvest Direct is not responsible for the amount of time it takes for the product to be returned to our facility, or if the item is lost or broken during the process.

Harvest Direct offers a money back guarantee within 30 days for purchases made through our website. Purchases made from an authorized third party retailer or website other than harvestdirectstore.com will be handled on a case-by-case basis. If you purchased product from a Harvest Direct authorized retailer and you are dissatisfied for any reason, contact the Harvest Direct Customer Service Team for support. Proof of purchase must be provided upon contact so our team can provide the best possible assistance. For a list of authorized retailers and distributors, please contact the Harvest Direct Sales team for assistance by calling (800) 733-2106.

Please note, Harvest Direct will not credit or refund purchases made through unauthorized third party retailers or websites. Customers should use caution when buying product through these sources and should inquire about their return policy before purchasing product from them. If you have any questions or may be unsure of retail authenticity, please contact the Harvest Direct Customer Service Team through our website harvestdirectstore.com/contact or call (800) 733-2106.

Returns for any Harvest Direct products that are not procured from the Harvest Direct website must be returned directly to the retailer or website where the product was originally purchased. We are unable to refund or replace orders that were not placed directly through the Harvest Direct website. To process a return, contact the Harvest Direct Customer Service Team through our website harvestdirectstore.com/contact. DO NOT discard the container as we may ask you to return the product to us. If we do require the product to be returned, Harvest Direct will provide a shipping label through email. Please allow up to three weeks for Harvest Direct to process international returns and refunds. International product returns may take slightly longer than normal. We are sorry but Harvest Direct is not responsible for the amount of time it takes for the product to be returned to our facility, or if the item is lost or broken during the process.

If you have any questions regarding our return policy, please contact the Harvest Direct Customer Service Team through our website harvestdirectstore.com/contact. We are happy to help.

Thank you for purchasing from Harvest Direct.